Frequently Asked Questions




How do I place an order?

Select what you like from our catalog with a wide range of styles and colors. eleziona ciò che ti piace dal nostro ampio catalogo secondo stile e colore. From the product page, select the desired quantity, add it to the cart and click on "Proceed to checkout" when your ready to purchase. The first time you purchase from us, you are asked to complete your data form for billing address and shipping. They are memorized to make it easier for your future orders. If you own a coupon code/store credit, you can use it at this stage. Eventually, you can now proceed to the payment, choosing your preferred method among the many available. Congrats! You have just placed an order successfully. You will receive a confirmation e-mail.


How do I select different colors/designs of the same item?

You need to select the individual item with the desired features from the catalog, then set the quantity on the product page and click "Add to cart". Proceed this way for all the colors and designs you wish.

Some items have got a drop-down box and color samples for product customization. If available, select the color/feature, then the quantity.


Arrangements while placing an order

In particular for special offers, but also in general, it is important to be aware that the items you add to you cart are not automatically reserved. You need to complete the checkout process quickly, otherwise items may run out of stock before you complete the transition.


Where can I check the processing stage of my orders?

You can keep it under eye from "My account".

There you can view the list of all your orders and their state. You can view the processing stage of each of your orders. All state updates are notified by email.


Which are the payment methods available?

We offer the most used and secure payment methods and accept the major credit cards. Security is priority, your data are encrypted. Click here for more information.


How do I use coupon codes?

Write or copy and paste your coupon code in the specific box at checkout. The discount is calculated in realtime.

They can be submitted to date and/or category restrictions and/or minimum order.


Money-back guarantee

Withdrawal is guaranteed within 14 days from delivery and refunds without problems.

In your order pack you always get a form for goods return, in the case you need it, to fill in and send to us via email to to receive confirmation for goods return.




Do you ship only in Italy?

No, ships worldwide! Define the country of destination during the purchase process or sending a request to email address providing the related information to let us help you.


How much is the shipping fee?

Shipping is free on all the orders over 60€.

For lower orders, shipping cost depends on order volume and weight. You can view your shipping costs in the cart.

Addictional cost for COD (cost on delivery) is € 9.

Click here for further information.

For any doubt do not hesitate to contact us at email adress


What to do upon delivery of the good

We absolutely advised to check your order during delivery:

(i) check the number of packages is the same declared on the delivery note,

(ii) check the packaging is intact, possible signs of opening or aberration.

In case of visible signs, you need to bear the wording "Conditional acceptance" when you are signing the delivery note for the carrier. Then contact our customer service.




How can I get help?

For any support you need during product choosing, order placement and purchase process, you can use the live chat box to chat online with a customer assistant. You find the live chat box in the lower right corner of every page of our website. Alternatively and for pre- and after-seles service, get in touch writing an email to or calling, or by WhatsApp chat at: +39 329 5975959.


I have a problem. What do I do?

Our customer service is always available:

By phone call/Whatsapp/SMS to +39 329 5975959

By e-mail at

We answer within 24 working hours.


I have technical problem on your website. What do I do?

For any problem we suggest to ceck that your operative system (such as: Windows Vista, Mac OS X) is up to date and has all the patches needed.

If the problem persists, report to specifying:
• Operative system (such as: Windows XP, Mac OS X);
• Internet browser (such as: Internet Explorer 7, Chrome, Firefox, Safari);
• Error description.


Reliability and professionalism


Are products original?

Absolutely! is also involved in the disegn of the products in collaboration with Italian designers, realizes and manufactures in-house, in Imar srl works, all the items in sale. Each product is guardanteed and original as shown by the mark carved on any piece. 

Click here for more information.


Are you reliable?

We guarantee maximum trustworthiness and reliability in customer service, order processing and possible returns.
We do our best to keep delivery in the estimated times written on the website. If hitches out of our control happen, you always get notified on time from our customer care staff.
You always receive a respond from us!

Click here for more information about us.


Subscrition and account management


What do I do if I forget my password?

No problem: just click on “Richiedi nuova password” in Login page. You will receive an e-mail with the link which allows you to create a new password.


Newsletter subscription is free?

Yes, is completely free and lets you get special discounts only for subscribers, besides keeping updated on news about Subscription does not imply purchase obligation.


Can I unsubscribe?

You, any time and without advise, directly from you account settings or requesting subscription cancellation to mail address




What about my personal data processing?

Security is very important to us and data processing follows the most strict legislative requirements about data protection (Legislative Decree n. 196/03). You can find the details in "Privacy policy" area.
In order to exercise the rights granted by art. 7 of Privacy Code, customer can get in touch with the company at the following address and contact: c/o Imar srl
Via del Lavoro, 10 61029 Urbino (PU) Italia
Phone: +39 329 5975959.

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